Landvex operates to defined standards of data freshness, platform availability, and delivery reliability. This page documents the commitments we make to clients and how breaches are handled.
All Landvex intelligence is field-observed. The freshness tier defines the maximum age of underlying observations included in delivered intelligence.
Field observations no older than 90 days. Suitable for strategic analysis, market entry assessments, and background research where recent directional accuracy is required.
Field observations no older than 30 days. Recommended for active investment decisions, site selection processes, and any use case where current-state accuracy is material to the outcome.
Dedicated field mission deployed to your target location within 24–72 hours. Intelligence reflects observed conditions at time of mission. Suitable for time-critical transactions and due diligence.
The following commitments apply to all active Landvex subscriptions unless otherwise specified in a signed order form or enterprise agreement.
Geographic coverage maps are launching August 2026. Coverage metadata is published per market and reflects current collection capacity. Markets not listed as active are not covered under any freshness tier.
Launching August 2026Landvex platform availability target is 99.5% measured monthly. Scheduled maintenance windows are communicated in advance and excluded from uptime calculations. Status is published at status.landvex.com.
99.5% monthly targetReports are delivered within the timeline agreed at order placement. Where a delay is anticipated, notification is provided within 4 business hours of the expected issue being identified. Delayed delivery does not automatically trigger credit.
Notification within 4 business hoursA minimum 85% AI review approval rate is maintained across all delivered intelligence. Human review is available for edge cases, contested classifications, and high-stakes outputs upon request. Quality metrics are available on request.
85% minimum approval rateWhen a commitment is not met, Landvex follows a defined resolution process. Transparency and speed of resolution are non-negotiable.
The affected client is notified within 4 business hours of a confirmed breach being identified, whether self-reported or identified by Landvex monitoring. Notification includes a preliminary description of scope and expected resolution timeline.
A root cause analysis is delivered within 48 hours of the breach being confirmed. The analysis documents what failed, why, and what preventive measure is being applied. RCA is provided in writing.
Where a breach is material — meaning it results in demonstrable impact to the client’s ability to use delivered intelligence as intended — service credit is applied to the next billing period as follows:
| Breach type | Standard credit |
|---|---|
| Uptime below 99.5% in a calendar month | 10% of monthly subscription fee |
| Uptime below 99.0% | 25% of monthly subscription fee |
| Confirmed data delivery failure (missed freshness SLO) | Pro-rata for affected period |
| Critical incident unresolved >72 hours | 15% of monthly subscription fee |
Credits are applied automatically. Maximum credit per month: 30% of monthly fee. Credits do not constitute a waiver of other remedies. Enterprise agreements may specify custom credit structures.
Enterprise contracts support fully negotiated SLA terms, including custom freshness windows, dedicated support response times, and tailored breach credit structures.
Custom SLA is available on enterprise contracts. Negotiable terms include freshness SLOs, uptime guarantees, priority support escalation paths, and credit structures. Contact enterprise@landvex.com to initiate a discussion.
SLA commitments apply to services delivered under a current Landvex subscription or enterprise agreement. Standard plan terms govern unless superseded by a signed order form. Landvex AB · Org.nr 559141-7042.